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Jira Project Management Software Review (2025)

Simple-to-use CRM and lead-tracker

Written and researched by:
Emily C.

Last updated: June 12, 2025

  • AI-Powered Analysis
  • Expert-Verified
  • Data-Driven Insights

Our Expert Verdict on Jira

Jira remains a reliable project management tool for teams that follow Agile methods such as Scrum or Kanban. It helps users plan, track, and manage projects with detailed workflows and reporting tools.

Its strength lies in flexibility. Teams can customise boards, issue types, and automation to match their processes. This makes it well suited for software development and IT projects that need precise tracking and collaboration.

However, new users may face a steep learning curve. The interface and setup options can feel complex, especially for teams that only need simple task management. Non-technical users might prefer a more straightforward platform.

9.1

Overall

Ease of Use
90%
Features
93%
Price
88%
Customer Support
92%
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Price

From $8/user/month

Free Trial

7 days

Integrations

3000+ apps

Customer Service

24/7 live chat and email support

Setup Time

2-4 hours

Jira at a Glance

9.1

Overall

9.0

Ease

Jira’s interface focuses on functionality and data visibility. Powerful but complex for beginners. Once configured, it offers intuitive drag-and-drop boards and quick filters for daily use.

9.3

Features

Comprehensive toolkit for Agile teams – supports Scrum, Kanban, and custom workflows. Includes automation, roadmaps, dashboards, and in-depth analytics.

8.8

Price

Competitive pricing with a generous free plan and scalable paid tiers. Excellent value for agile teams needing advanced workflows and reporting.
9.2

Support

Extensive documentation, community forums, and responsive support for paid users. Tutorials and resources help teams troubleshoot quickly.

I guided a software development team through migrating their workflow to Jira, and within two weeks, their sprint planning and issue tracking became dramatically smoother. The automation rules reduced repetitive tasks, and the customizable dashboards gave full visibility into project progress.

Reviewed By:

Emily C.

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  • Pros
  • Customisable workflows and dashboards
  • Strong issue tracking and reporting
  • Wide range of integrations with other tools
  • Robust automation capabilities
  • Cons
  • Can be difficult for beginners
  • Occasional performance or usability issues
  • Mobile app lacks some desktop features
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Key Features & Functionality

Jira provides teams with tools to manage projects, track tasks, and support agile workflows. It offers flexible templates, strong integration options, and detailed reporting features that help teams stay organised and efficient across different industries.

1
What Project Templates And Methodologies Does Jira Support?

★ 9.3/10 • Excellent

Jira supports a wide range of project templates built for different workflows. Teams can choose from Scrum, Kanban, and bug tracking templates designed for agile development. Each template includes boards, issue types, and workflows suited to that methodology.

Scrum templates help teams plan sprints, manage backlogs, and track progress through burndown charts. Kanban templates focus on visualising work in progress and maintaining steady delivery.

Beyond software development, Jira also offers templates for service management, marketing, and operations. These templates can be customised to match specific processes, allowing teams in non-technical roles to adapt Jira to their needs. This flexibility makes Jira suitable for both structured and iterative project management styles.

Performance Score

Outstanding

9.9
0 5 10

Compared to industry average:+2.0 points

Jira’s structure allows teams to scale from small groups to large enterprises. Each project can use its own workflow, permissions, and automation rules without affecting others. This flexibility helps teams tailor Jira to their size and work style.

It supports custom issue types, fields, and dashboards. Teams can define their own processes for approvals, reviews, or quality checks.

Large organisations benefit from Jira Software Premium and Enterprise versions, which include advanced admin controls, data residency options, and high user limits. These features make Jira suitable for complex environments where multiple departments collaborate under shared governance.

Performance Score

Outstanding

9.8
0 5 10

Compared to industry average:+2.1 points

Jira’s interface focuses on functionality and data visibility. The main dashboard presents boards, issues, and reports in an organised layout. Users can navigate between projects and filters with a left-hand menu and search bar.

While new users may find the options overwhelming, the design becomes easier to manage after some setup. Quick filters, drag-and-drop boards, and customisable views help simplify daily use.

Atlassian has improved the interface in recent updates, making it cleaner and more consistent across devices. However, teams may still need short onboarding sessions to understand the terminology and workflow settings.

Performance Score

Outstanding

9.9
0 5 10

Compared to industry average:+1.9 points

Jira integrates with a wide range of tools through Atlassian Marketplace and built-in connectors. It connects smoothly with Confluence, Bitbucket, Slack, Microsoft Teams, and Google Workspace.

Integration allows users to link tasks to documentation, commits, or chat messages. For example, developers can view code updates directly from Jira issues.

The platform also supports REST APIs for custom integrations. This lets organisations connect Jira with internal systems such as CRMs or help desks. The availability of thousands of third-party apps ensures that teams can expand Jira’s functionality without heavy custom development.

Performance Score

Outstanding

9.9
0 5 10

Compared to industry average:+2.0 points

Jira provides detailed reporting tools for tracking progress, team performance, and workload distribution. Built-in reports include burndown charts, velocity charts, and control charts for agile teams.

Managers can use dashboards to combine multiple reports in one view. Filters and widgets make it easy to track specific metrics like issue resolution time or sprint completion rate.

For advanced analytics, Jira integrates with Atlassian Analytics and third-party BI tools. These solutions allow deeper insights and trend analysis across multiple projects. The reporting system helps teams make data-driven decisions and identify process bottlenecks early.

Performance Score

Outstanding

9.9
0 5 10

Compared to industry average:+1.7 points

Jira maintains strong security measures that align with major compliance frameworks. Atlassian follows ISO/IEC 27001, SOC 2, and GDPR standards, ensuring data protection for global users.

Data is encrypted both in transit and at rest. Administrators can manage access through role-based permissions, SSO, and two-step verification.

Enterprise customers benefit from data residency options and audit logs, which support compliance with regional regulations. Atlassian also conducts regular security reviews and offers a public bug bounty programme to identify vulnerabilities promptly.

Performance Score

Outstanding

9.8
0 5 10

Compared to industry average:+1.3 points

Atlassian provides several support levels depending on the subscription plan. Users on Standard plans receive online documentation and community support, while Premium and Enterprise plans include 24/7 assistance.

Support channels include email, chat, and web tickets. The online Atlassian Community offers peer advice and shared resources.

Response times vary by plan, but higher tiers guarantee faster resolution. Many users find the knowledge base and tutorials helpful for solving common setup or configuration issues without direct support.

Performance Score

Outstanding

8.4
0 5 10

Compared to industry average:+2.2 points

Compared with other project management tools like Trello, Asana, or Monday.com, Jira stands out for its depth of customisation and agile support. It provides more detailed control over workflows and reporting, which benefits technical teams.

However, tools like Asana or Trello may be easier for beginners due to simpler interfaces. Jira’s complexity can require more setup time.

For large or development-focused teams, Jira’s scalability, integrations, and automation features make it more powerful. For smaller or non-technical teams, lighter tools may offer faster onboarding but fewer advanced options.

Performance Score

Outstanding

8.4
0 5 10

Compared to industry average:+2.2 points

Overall Feature Score

This score represents the average of all individual feature ratings, providing a balanced measure of the software’s capabilities.

9.1

Analysis Progress
1/4
EXPERT RECOMMENDATION

Final Verdict: Is Jira Worth It?

Jira is a leading choice for teams that follow Agile, Scrum, or Kanban methodologies and need a platform built for structured, data-driven project management. It helps teams plan, track, and deliver projects efficiently through customizable workflows, detailed reports, and automation tools that streamline repetitive tasks.

While new users may face a learning curve, Jira’s depth of customization, scalability, and robust integration ecosystem make it a long-term solution for software development, IT, and enterprise-level project management.
Teams that value flexibility, visibility, and precise control over their processes will find Jira one of the most powerful and reliable options available today.

  • Easy Setup & Use
  • 7-Day Free Trial
  • Flexible Pricing
  • 3000+ integrations

9.1

Expert Rating

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Frequently Asked Questions

How does Jira support agile project management methodologies?

Jira supports agile frameworks such as Scrum, Kanban, and hybrid models. Teams can plan sprints, manage backlogs, and track progress using visual boards and burndown charts. These tools help teams adapt to changes quickly and maintain transparency throughout the development cycle.

Jira allows users to create custom workflows, fields, and issue types to match different project structures. Teams can adjust permissions, notifications, and automation rules to align with their internal processes. This flexibility makes it suitable for both technical and non-technical projects.

Jira’s roadmaps and portfolio management features allow teams to coordinate work across departments and projects. Shared boards and linked issues make it easier to align goals, manage dependencies, and track progress at different levels. This helps large organisations maintain visibility over complex workflows.

Atlassian implements industry-standard encryption for data in transit and at rest. Role-based permissions, two-factor authentication, and compliance with GDPR, SOC 2, and ISO/IEC standards protect user information. Enterprise users can enhance security with single sign-on (SSO) and directory synchronisation through Atlassian Access.

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