Best CRM Software for UK Businesses in 2025
Picking CRM software is a big deal for UK businesses wanting to manage customer relationships, boost sales, and keep communication organised. The best CRM software should fit your company’s size, work with your current tools, and be simple enough for your team to actually use.
- Last Updated: June 2025
Expert Analysis
by David M. & Emily C.
- Expert Analysis
- 500+ Tools Analyzed
- 50K+ Happy Users
- 99.9% Accuracy Rate
Top CRM Services for Your Business
Excellent
9.3
Outstanding
9.8
Outstanding
8.8
Top choice
1
Outstanding
9.9
Monday CRM 
A visual, flexible CRM that lets teams manage leads, pipelines, and workflows – all in one place.
- Good For: Sales teams, startups, SMBs
- Core Features: Visual pipelines, automation, analytics and 50+ more
- Integrations: Gmail, Slack, HubSpot and 200+ more
Outstanding
9.9
Pros & Cons
- Pros
- Intuitive Interface
- Highly Customizable
- Excellent Collaboration
- Robust Integrations
- Visual Dashboards
- Great Mobile App
- Intuitive Interface
- Highly Customizable
- Excellent Collaboration
- Robust Integrations
- Visual Dashboards
- Great Mobile App
- Cons
- Complex Pricing Tiers
- Steep Learning Curve
- Limited Offline Mode
- Can be Overwhelming
- Complex Pricing Tiers
- Steep Learning Curve
- Limited Offline Mode
- Can be Overwhelming
Real User Feedback
Price
Features
Ease
Support
Overall
Trending
2
Excellent
9.7
Pipedrive 
The sales-focused CRM built to help teams visualize their pipeline and close more deals.
- Good For: Sales teams, SMBs, startups
- Core Features: Pipeline management, deal automation, email tracking and 10+ more
- Integrations: Google Workspace, Slack, Zapier and 400+ more
Excellent
9.7
Pros & Cons
- Pros
- Visual Pipeline
- Fast Setup
- Great UX
- Strong Automation
- Affordable Plans
- Reliable Support
- Intuitive Interface
- Highly Customizable
- Excellent Collaboration
- Robust Integrations
- Visual Dashboards
- Great Mobile App
- Cons
- Limited Marketing Tools
- Basic Reporting
- Few Analytics Options
- No Free Plan
- Complex Pricing Tiers
- Steep Learning Curve
- Limited Offline Mode
- Can be Overwhelming
Real User Feedback
Price
Features
Ease
Support
Overall
Popular
3
Outstanding
9.6
HubSpot The all-in-one CRM that centralizes marketing, sales, and customer service in one intuitive platform.
- Good For: Scaling businesses, marketing teams, startups
- Core Features: Contact management, email automation, lead tracking and 500+ more
- Integrations: Slack, Gmail, Shopify and 1,000+ more
Outstanding
9.6
Pros & Cons
- Pros
- All-in-One Suite
- Intuitive UI
- Advanced Automation
- Scalable Tools
- Great Analytics
- Seamless integrations
- Intuitive Interface
- Highly Customizable
- Excellent Collaboration
- Robust Integrations
- Visual Dashboards
- Great Mobile App
- Cons
- Expensive Upgrades
- Steep Learning Curve
- Limited Free Features
- Can Feel Complex
- Complex Pricing Tiers
- Steep Learning Curve
- Limited Offline Mode
- Can be Overwhelming
Real User Feedback
Price
Features
Ease
Support
Overall
4
Excellent
9.3
Salesforce The world’s leading CRM platform built to scale, automate, and connect every part of your business
- Good For: Enterprises, sales teams, B2B organizations
- Core Features: Pipeline management, automation workflows, real-time analytics and 2,000+ more
- Integrations: Slack, Outlook, Mailchimp and 3,000+ more
Excellent
9.3
Pros & Cons
- Pros
- Industry-Leading CRM
- Highly Customizable
- Powerful Automation
- Advanced Reporting
- Extensive Integrations
- Scalable For Growth
- Intuitive Interface
- Highly Customizable
- Excellent Collaboration
- Robust Integrations
- Visual Dashboards
- Great Mobile App
- Cons
- Expensive Plans
- Complex Setup
- Steep Learning Curve
- Overwhelming For Small Teams
- Complex Pricing Tiers
- Steep Learning Curve
- Limited Offline Mode
- Can be Overwhelming
Real User Feedback
Price
Features
Ease
Support
Overall
5
Very Good
9.0
ClickUp All-in-one productivity and CRM platform that unites tasks, docs, goals, and clients in one place.
- Good For: Agencies, Startups, Growing teams
- Core Features: Client pipeline tracking, task automation, reporting dashboards and 1,000+ more
- Integrations: Zapier, Slack, Google Workspace and 1,500+ more
Very Good
9.0
Pros & Cons
- Pros
- All-in-one Platform
- Flexible Customization
- Affordable Pricing
- Great UX/UI
- Excellent Collaboration Tools
- Frequent Updates
- Intuitive Interface
- Highly Customizable
- Excellent Collaboration
- Robust Integrations
- Visual Dashboards
- Great Mobile App
- Cons
- Can Feel Crowded
- Occasional Performance Lags
- Overwhelming At First
- Limited Analytics Depth
- Complex Pricing Tiers
- Steep Learning Curve
- Limited Offline Mode
- Can be Overwhelming
Real User Feedback
Price
Features
Ease
Support
Overall
6
Good
8.8
Klaviyo CRM Data-driven marketing and CRM platform built to turn customer insights into personalized growth.
- Good For: E-commerce, marketing teams, SMBs
- Core Features: Email automation, audience segmentation, real-time analytics and 100+ more
- Integrations: Shopify, WooCommerce, Facebook Ads and 300+ more
Good
8.8
Pros & Cons
- Pros
- Powerful Segmentation
- Deep eCommerce Focus
- Great Automation Tools
- Scalable for Growth
- Strong Deliverability
- Intuitive Interface
- Highly Customizable
- Excellent Collaboration
- Robust Integrations
- Visual Dashboards
- Great Mobile App
- Cons
- Steeper Learning Curve
- Pricey At Scale
- Limited CRM Depth
- Can Overwhelm Beginners
- Complex Pricing Tiers
- Steep Learning Curve
- Limited Offline Mode
- Can be Overwhelming
Real User Feedback
Price
Features
Ease
Support
Overall
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Editor’s Top Pick
Price
Ease
Features
Support
Overall
Powered by AI:
Users love the balance of value, ease of use, and top-tier support earning it a standout 9.3 overall.
How to Choose the Best CRM for Your Business
Choosing CRM software isn’t just about price tags. You’ve got to look for features that actually help you manage customer info, sales leads, and the data that matters day-to-day.
Contact Management
A solid contact management system is the backbone of CRM. You should be able to store, update, and track every detail about your customers and prospects – without a headache. Good CRMs make searching, tagging, and grouping contacts easy. Features like customer segmentation mean you can target groups with more personal messages.
Lead Management
Look for tools like lead scoring to prioritise hot leads, plus automated tasks and AI suggestions for what to do next.
Pipeline Management
Customer Data and Analytics
Benefits of Implementing CRM Solutions in 2025
Enhanced Customer Relationships
- Store detailed customer data in one place.
- Automated reminders and follow-ups mean no leads are forgotten.
- Tracking past interactions provides clear history and prevents mistakes.
Streamlined Sales Processes
- Automate sales tasks like lead tracking and follow-ups.
- Manage sales pipelines visually to spot bottlenecks.
- Improve team collaboration with centralized info.
Data Security and Compliance
- Includes strong security features like encryption and role-based access.
- Helps businesses comply with data regulations like GDPR.
- Ensures data security, building customer confidence and trust.
Most Commonly Asked Questions About Crm Software
1 Does CRM software include automation features?
Many CRMs provide automation to reduce manual work – such as automatically updating records, sending follow-up emails, and assigning tasks-helping teams save time and focus on closing deals
2 Can CRM software integrate with Google Workspace?
Yes. Most CRM software can integrate with Google Workspace, allowing users to sync Gmail, Google Calendar, Google Drive, and Contacts. This integration streamlines communication, centralises customer information, and helps teams manage tasks and meetings directly within their CRM.
3 How does CRM help with marketing?
CRM software helps marketing by centralising customer data, automating follow-ups, and tracking campaign performance. It enables personalised messaging, improves lead nurturing, and integrates with marketing tools to boost engagement and conversions.
4 How long does it take to set up CRM software?
Setup time varies by platform and complexity. Simple CRMs can be ready within a few hours, while more advanced, customised systems may take several days or weeks to fully implement and train the team.
Our top picks for May 2025
Expert-verified solutions for your business growth
- AI-Powered Analysis
- Experts Insights
- Verified Reviews
- Real User Feedback
Outstanding
- Pros
- User-friendly Iinterface
- Strong mobile support
- Saves time with automation
- Cons
- LearReporting can be basicning Curve
- Limited advanced customisation
Outstanding
- Pros
- Easily integrates with most tools
- Real-time dashboards for insights
- Good for lead Management
- Cons
- Can be complex for new users
- Cost can be a barrier
Outstanding
- Pros
- Easy to use
- AI-powered customer platform
- Visualize and customize your funnel
- Cons
- Advanced features can cost extra
- Limited Customization on free plan
Outstanding
- Pros
- User-friendly Iinterface
- Strong mobile support
- Saves time with automation
- Cons
- LearReporting can be basicning Curve
- Limited advanced customisation
Outstanding
- Pros
- Easily integrates with most tools
- Real-time dashboards for insights
- Good for lead Management
- Cons
- Can be complex for new users
- Cost can be a barrier
Outstanding
- Pros
- Easy to use
- AI-powered customer platform
- Visualize and customize your funnel
- Cons
- Advanced features can cost extra
- Limited Customization on free plan
- Last Updated: June 2025
Our Top 3 Picks
1Monday
- Good For: Any Company Size
- Core Features: Agile Development, API
- Integrations: DocuSign, Dropbox
What Verified Users Are Saying
See why real users trust Tech Verifiers to help them choose smarter.
- Powered by AI Analysis
Overall Score
2pipedrive
Pipedrive
All-in-one CRM built for small businesses to close deals faster
- Good For: Any Company Size
- Core Features: Agile Development, API
- Integrations: DocuSign, Dropbox
Monday Sales CRM allows businesses to adjust their sales processes quickly without needing technical skills. Users can change deal stages, add columns, and manage several pipelines all at once. It saves time by automating routine tasks like assigning leads and setting reminders. Notifications help sales teams stay updated when customers engage with emails. The platform supports better communication with tools for personalising emails and sending bulk messages. Dashboards provide a clear view of deals, expected income, and team performance in real time.
What Verified Users Are Saying
See why real users trust Tech Verifiers to help them choose smarter.
- Powered by AI Analysis
Overall Score
3Hubspot
HubSpot
Powerful CRM platform for scaling businesses
- Good For: Any Company Size
- Core Features: Agile Development, API
- Integrations: DocuSign, Dropbox
What Verified Users Are Saying
See why real users trust Tech Verifiers to help them choose smarter.
- Powered by AI Analysis
Overall Score
9.3
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